The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Information We Collect
To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us directly.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
Information Sharing and Disclosure
Information about our customers is important to the business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. We engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. we may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) the processing of some of your information based on legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Hayley Hall, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com. Alternately, you may write to me at:
Hayley Hall, 11 Butler Drive, Bracknell, RG128DA
Any personalisation or custom colour details should be stated in the *NOTES TO SELLER* box during payment if no drop down menu is available for selection.
If you wish to cancel your order before it is dispatched then please contact us within 12 hours of payment. After this time, cancellations and refunds cannot be given until the item is returned to us in the same condition
Personalised items will be non-refundable or exchangeable
We hope that you will be very happy with the product and service you receive. If for some reason you are dissatisfied please do let us know and we will work with you to resolve the issue.
All artwork is protected by copyright and is the property of Andrew Hall of Studiohall. Any reproduction of Eliza Doodle's prints, photos and text is strictly prohibited. Unless agreed by Andrew Hall any re-sale of Eliza Doodle's products for profitable gain is prohibited.
If loss or damage should occur during shipping, we will aim to resolve the matter as quickly as possible. Please report damage within 3 days of receiving your order and provide photos so we can make a claim with our shipper and replace or refund your product for you
If an item is deemed incorrect reasonable photographic evidence which clearly shows the fault must be provided by the customer in order for Eliza Doodle to accept responsibility and rectify the mistake quickly for you.
Refunds and exchanges will be accepted on items*, providing the item is returned within 14 days of purchase in its original condition. All return shipping costs are payable by the customer and refunds will only be issued once the item has been received by Eliza Doodle.
*non personalised items
Products are made to order and therefore will be ready to dispatch in approx 7 business days.
Once dispatched, UK orders take 3-5 business days to arrive, however we will not be held responsible for Royal Mail taking longer than this on occasions.
International orders can take up to 10 days including Europe.
All orders are sent via standard 2nd class mail by Royal Mail.
All sizes of decals are stated in the item description. If you require larger or smaller please contact as us and we will create a custom order for you. This is not as expensive as it sounds!
Eliza Doodle's decals come with instructions on how to apply them to the wall. All of our decals are "free hand" which means they can be placed anywhere on the wall without a template to follow, and our images on Etsy are just suggestions of how they can be used and are not to scale.
Eliza Doodle can not be held responsible for mistakes when applying the decals which may damage the decal or your wall. Please note this includes the removing and replacing of stickers which will reduce the adhesive. If the stickers become less sticky over time we will not be held responsible for this.
If you feel you are not sure how to apply it after reading the instructions please contact us via our Etsy shop and we will be happy to help.
It is the buyer's responsibility to prepare the walls in preperation for the stickers to be applied. This means the wall must be smooth. The wall must be dry and clean and free from dust and grease.
Our vinyl stickers will not stick to:
- Teflon paint
- Wash & Wear paint
- Low VOC paint
- Paint with silicon
- Old flaky painted surface
- Newly painted surfaces (Please wait approx 4 weeks)
- High humidity and fluctuating temperatures (example over a radiator)
Every order has the vinyl tested before it leaves our studio to ensure the adhesive is as it should be. Therefore Eliza Doodle accepts no responsibility for stickers becoming less tacky as this will be due to the environment or the removing and replacing of the stickers.
- Waiting for freshly painted walls to cure before applying these stencils is advisable.
- In order to get a sharp finish it is really important to ***push each edge of every arc down firmly*** to seal the stencil to the wall.
- Only paint downwards to avoid paint being pushed up underneath the stencil.
- We recommend sticking a small piece of the vinyl to your wall to check adherence and removal before you begin.
As with applying any adhesive to a painted wall there is always a risk of damaging existing paintwork.
It is at the customers' own risk to adhere this product to painted walls.
Eliza Doodle will not be held responsible for damage to walls when the vinyl stencils are removed.
Damage to walls is unlikely, however, the condition of painted surfaces varies and Eliza Doodle can not guarantee mess-free removal on every wall.
No refunds will be given for damage to painted walls once stencils are removed.